Returns & Exchanges

We want you to love your Lumene skincare; however, if you are not completely satisfied, you can return your products within 30 days of purchase. Items must be in their original packaging and at least gently used to be eligible for a full refund.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to start the process.

2

Pack Your Products

Securely pack the items in their original box, ensuring the caps are tightened to prevent leaking during transit.

3

Label and Ship

Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing